Return Policy

Thank you for shopping with Us. We value your trust and want to ensure a smooth shopping experience. Please read our Return & Refund Policy carefully to understand how returns and refunds are handled.

1. Eligibility for Returns

You may request a return if the following conditions are met:

1. The product is damaged, defective, or incorrect at the time of delivery
2. The product is unused, unworn, and in original condition
3. All original packaging, tags, manuals, and accessories are intact
4. The return request is raised within [7 / 10 / 14] days from the date of delivery

Returns requested after the return window may not be accepted.

2. Items Not Eligible for Return

The following items are non-returnable and non-refundable, unless damaged or incorrect:

1. Perishable goods (food items, flowers, etc.)
2. Digital products, software, or downloadable content
3. Gift cards or vouchers
4. Personal care, hygiene, or cosmetic products once opened
5. Customized or made-to-order products
6. Items clearly marked as “Non-Returnable” on the product page

3. How to Initiate a Return

To request a return, please follow these steps:

1. Contact us at [support@yourdomain.com]
2. Provide your Order ID, product details, and reason for return
3. Share clear photos or videos if the product is damaged or incorrect

Our support team will review your request and respond within 24–48 business hours.

4. Return Pickup & Shipping

1. If the return is approved, we may arrange a reverse pickup, subject to service availability
2. If reverse pickup is not available, you may be asked to ship the product to our return address
3. Products must be securely packed to avoid damage during transit

5. Refund Policy

Once the returned item is received and inspected:

1. We will notify you about the approval or rejection of your refund
2. If approved, the refund will be processed within 5–7 business days

Refund Method:

1. Online payments: Refunded to the original payment method
2. Cash on Delivery (COD): Refunded via bank transfer or UPI

Please note that bank processing times may vary.

6. Return Shipping Charges

1. If the return is due to a defective, damaged, or incorrect product, return shipping is free
2. For other reasons, return shipping charges may be borne by the customer or deducted from the refund

7. Delayed or Missing Refunds

If you have not received your refund:

1. Check your bank account or payment app
2. Contact your bank or payment provider
3. If the issue continues, contact us at [support@yourdomain.com]

8. Cancellation Policy

1. Orders can be cancelled before shipment
2. Once shipped, cancellation may not be possible and standard return rules will apply

9. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the website.

10. Contact Information

If you have any questions about returns or refunds, please contact us:

Email: [support@yourdomain.com]

Phone: [Your Contact Number]

Address: [Your Business Address]

✅ Important Note

This policy should be read along with our Terms & Conditions and Privacy Policy. By placing an order, you agree to all policies listed on our website.